Customer Service Suite turns Magento into a powerful tool to improve your telephone and mail-order sales. Our module adds powerful new functionality to Magento so that allows your customer service agents to:
- Take orders more quickly
- Increase the average order value
- Improve the level of service you offer to customers
- Track which agents take orders
- Quickly find product information, including descriptions and images
- Product preview whilst taking an order
- Up-sells/Cross-sells help you suggest other products based upon existing website rules/data
- Allows orders to be 'parked', and retrieved at a later date
- Logs which agent placed the order
- Admin panel orders now show inside Google Analytics to give a complete picture of sales
- Offer bespoke pricing to customers
- The documentation here should be sufficient to install and configure Customer Service Suite.
- If you face issues, please raise a support ticket via our portal.
How to buy
You can find purchase information here: https://www.ontapgroup.com/customer-service-suite.html