Customer Service Suite turns Magento into a powerful tool to improve your telephone and mail-order sales. Our module adds powerful new functionality to Magento so that allows your customer service agents to:

• Take orders more quickly
• Increase the average order value
• Improve the level of service you offer to customers
• Track which agents take orders
• Quickly find product information, including descriptions and images

Features:

• Product preview whilst taking an order
• Up-sells/Cross-sells help you suggest other products based upon existing website rules/data
• Allows orders to be 'parked', and retrieved at a later date
• Logs which agent placed the order
• Admin panel orders now show inside Google Analytics to give a complete picture of sales
• Offer bespoke pricing to customers
  

Getting support

• The documentation here should be sufficient to install and configure Customer Service Suite.
• If you face issues, please raise a support ticket via our portal.