Please note: This will only apply if the module configured so that personal data is deleted. for more information please click here.
GDPR Compliance Manager is only natively aware of certain data within Magento. Therefore, it will only be able to delete the following data types:
- Customer record
- Order comments
- Newsletter subscription
- Shipment comments
- Invoice comments
- Credit Memos
- Credit memo comments
- Product comparison lists
If you are using Magento Enterprise/Commerce edition, then the following additional information is deleted:
- RMA comments
- Archived orders
- Archived invoices
- Archived shipments
- Archived credit memos
Generally speaking, it is still your responsibility to ensure that all data is deleted from Magento, and any other systems, even if our module is supposed to delete it. Data for a customer could still be held in Magento if:
- You use additional third-party modules that store customer details
- You use additional third-party services that synchronise data back into Magento (via the native Magento APIs or their own private APIs provided by a module)
- Magento's core 'delete' functionality does not remove the necessary data (we rely on these core functions to work as described)
- You have somehow customised Magento in a way that generally prevents the deletion.
Please note, the SAR and DR created by a customer does not get deleted when their other Magento data does. It is important that when you populate the workflow steps of both the SAR and DR, that you do not paste any customer data directly into these fields.
In line with our EULA for GDPR Compliance Manager, On Tap makes no warranty about the absolute deletion of any customer data.
If you experience any issues with the extension, please document in detail what has happened. Include screenshots and error messages and visit: www.ontapgroup.com/customer/account/ and create a new account (if you do not already have one). Once logged in, click on MY SUPPORT TICKETS, and then the ‘Submit a Ticket’ button to create a new support ticket.