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Customer Service Suite turns Magento into a powerful tool to improve your telephone and mail-order sales. Our module adds powerful new functionality to Magento so that allows your customer service agents to:

  • Take orders more quickly
  • Increase the average order value
  • Improve the level of service you offer to customers
  • Track which agents take orders
  • Quickly find product information, including descriptions and images

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Features:

  • Product preview whilst taking an order
  • Up-sells/Cross-sells help you suggest other products based upon existing website rules/data
  • Allows orders to be 'parked', and retrieved at a later date
  • Logs which agent placed the order
  • Admin panel orders now show inside Google Analytics to give a complete picture of sales
  • Offer bespoke pricing to customers




 

Getting support

  • The documentation here should be sufficient to install and configure Customer Service Suite.
  • If you face issues, please raise a support ticket via our portal.

 


 

Magento 2

Current version - 1.0.0

Documentation:

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How to buy

You can find purchase information here: https://www.ontapgroup.com/customer-service-suite.html