Frequently Asked Questions:


 What are the key features of version 2.2?

Version 2.2 of Visual Merchandiser further improves functionality so that a category can be both drag-and-drop AND have a smart category rule associated with it.

We also changed how smart category rules saved their product positions to adopt default Magento database tables. This means that VM should not now have compatibility issues with any extensions overriding Magento's layered navigation.

We also introduced better multi-store functionality so that a single category can be viewed from each front-end website's perspective, giving you better insight into how a category will actually look on any given website.

 Which version of Magento is required?

Visual Merchandiser has been tested with Magento Community Edition 1.6.2 to 1.9.2 inclusive and Magento Enterprise Edition 1.10 to 1.14.2 inclusive.


Just like default Magento functionality, when setting product positions in Visual Merchandiser, you need to have the ‘Sort by Position’ option available on your categories. If you are unsure any this, please ask us before purchase.


 How much time does it save?

If you have to merchandise your site every day, it will likely save you hours every month.

 How much does it cost?

Pricing is dependent upon the edition of Magento that you have (Community or Enterprise), and whether you want installation and training with your purchase. You can also opt for extended support which entitles you to support and product updates on an on-going basis.


It is licensed per server, so if you have multiple Magento instances, then you’ll need to purchase multiple licenses.


 Is it easy to install?

Yes. Visual Merchandiser is delivered as a Magento extension that can be very easily installed. The process should only take a few minutes. Alternatively, we can install it for you.

 Is the source code encrypted?

No. The source code is not encrypted so can be modified.

 Is support available?

Visual Merchandiser is fully supported by On Tap. You are eligible for technical support and product updates for 90 days from the point of purchase. You can extend this after it expires to ensure that you continue to receive support and upgrades.


Bug fixes are included within the lifetime of your use of the product regardless of whether you have technical support/product updates. As long as we can replicate the bug in our extension on a clean version of Magento (using a version that is supported by your version of the extension), then we’ll fix it free of charge.


 Current version: 2.2.12

The current version is 2.2.12. You can find the change log here.



For support and advice, please get in touch:

0207 183 3183

[email protected]